Community Update

It's always disappointing when you are lied to but I give people the benefit of the doubt when a logical excuse is offered. Lie to me twice and you've lost my business forever!! I've been going to Tire Kingdom, in Land o Lakes, for many years. I was originally sucked in when I bought 4 tires and was offered the free tire rotation & balance service every time I returned for an oil change. Within a year of purchasing those 4 new tires, they were worn equally and new tires were recommended (I only put about 8000 miles a year on my car). The mechanic made the comment that I need to rotate my tires every time I get an oil change....hmmmm.....I do...at Tire Kingdom. However, they showed me the balding so I agreed to purchase 4 new tires and they had 4 other recommended things that I purchased. The more I thought about it, I felt concerned about the statement the mechanic made because I religiously get oil changes and tire rotations. So at my next oil change, I marked one of the tires to confirm the rotation and balance. To my surprise they did not do as they said and it was on my itemized receipt. I called and was told the mechanics changed shifts in the middle of my service and one thought the other did it. Ok, I'm reasonable. I'll believe you this time. But what do you know, I just had my oil changed an hour ago and once again decided to mark one of my tires. Guess what?? No tire rotation and balance. This is very dishonest and deliberate. The "free" tire rotation and balance draws customers back (which is great marketing) but it requires Tire Kingdom hold up their end of the bargain. This time I won't call Tire Kingdom for another excuse. I'm no fool. But, I will tell everyone I know of the scam this individual shop is pulling. And unfortunately for them, I talk a lot and WAS a loyal customer. I will never ever return to this shop and they have made a lot of money off of me over the years. Shame on you Tire Kingdom!!! Stop treating your customers like they are stupid!!!